So, long story with a failing server on my last host provider who had provided many years of great service but the issue just went on too long without resolution, server was failing almost daily, IO errors, MYSQLi issues, Apache crashes, you name it.
So I looked at about 40 other providers of dedicated and VPS services exhaustedly and I just happened across smart hosting in my searches.
Prices looked good, claims of service were pretty high so I checked some reviews and found 5/5 across the board for them.
I sent a mail requesting a very bespoke set up, dev server, web server, mail server, I wanted them all on separate nodes so they wouldn’t all go down, worst case I would be without one of them if something happened. Their head tech called me and went over what I needed.
A few hours later they were all set up and ready to go. They then assisted in moving 150 hosted accounts to the various servers, since I made the switch the old server has melted down almost and I literally made good in the nick of time with help from these guys – I have never seen support like it in 10 years of hosting.
They allocated me an extra 50GB of space during the move to facilitate large accounts that were being moved. There is no chat but tickets are answered with minutes always, in 30 seconds sometimes, also never seen such rapid ticket response, they have made several calls to me to go over certain aspects of the new servers and make sure they were doing the right things with them. All I asked was done in record time.
The speed of the sites is now unbelievably fast – their claim that their VPS is faster than dedicated it is very true, not only that but unlike most providers who give only a few options on your WHM, I have almost everything I had on my dedicated set up.
Free backups mean I don’t need huge amounts of space, It’s everything you wanted form a provider and more, I have cut the hosting costs to my company by a very hard to believe 75% and now have a far superior set up than I had previously!
I cannot recommend these guys enough, They are a game changer in reseller hosting! I can also now sleep at night knowing I won’t wake up to a crashed server ! almost too good to be true, yet it is!
Heaventree Design, Galway, Ireland