Official information about OTRS Group and its related products/services is only available at www.OTRS.com. Please note: not all fields on Serchen.com are editable by the product manufacture and may contain inaccuracies. In fact, the trial offering listed here is not available through that link: contact [email protected] if you're interested in a trial or demo.
With that in mind, OTRS is a service management solution that has been awarded the SERVIEW CERTIFIED TOOL seal of approval. It is backed by a professional manufacturer and supported by experienced in-house teams. OTRS offers enterprises of all sizes flexible solutions for process, communication and task management, in order to save time and money.
Its customers include Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd.
The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the Basic Board of the Frankfurt Stock Exchange.
Ticketing
Chat & Email Integration
Statistics & Reporting
Certified ITIL Processes
Process Management & Process Automation
Knowledge Base & Customer Portal
Third-party Integration
Service Catalog & SLA Management Tools
CMDB
Templates & Dynamic Fields
Pricing varies based upon needs. Information on various packages can be found at https://otrs.com/how-to-buy/packages/.
For an immediate quote, contact [email protected].
Free trials are available at https://otrs.com/trial-version/.
Support is available by phone and by email.
OTRS is a service management solution that incorporates ticketing and process automation tools. It is used by service professionals, such as those in ITSM, customer support or corporate security, to keep pace with today's results-driven business environment.
Features like the dashboard and reporting ensure that everyone has insight into what's happening. Templates, workflows and knowledge base help to streamline communication. And, the modern, flexible customer portal gives your customers all the self-help tools they need.
Try OTRS today at https://otrs.com/trial-version/.
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