Logicalware

(3) Excellent!
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Logicalware

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About Logicalware

Do you struggle with the volume of incoming customer enquiries?
Is this affecting your productivity or customer experience?
Do you need to organise, prioritise and streamline your workflow but don’t know where to start?

Logicalware can help

At Logicalware we work with a wide range of UK and international companies, helping them to provide a better all-round customer experience. We offer a smart, efficient cloud – hosted solution to enable customers to manage their inbound email and social media interactions in one place. By streamlining workflows and automating processes, we could help save you valuable time and money by reducing the amount of effort and resource required to process customer enquiries.

Logicalware is passionate about working closely with clients and this is what makes us stand out from the crowd. Through consultation and close collaboration we can successfully integrate our product to meet with your business needs. Our intelligent product is used by leading brands operating in a variety of major industries, including Contact Centres, E-commerce & Retail, Travel, Insurance, Charities, Utilities and Education. Clients include Maplin, Ryanair, WWF (UK), Spark Energy. Read our case studies at http://www.logicalware.com/clients/

Sign up for a Free 30 Day Trial and consultation scheduled at your convenience at www.logicalware.com

Logicalware Key Features

  • Automate responses and enquiry follow-up
  • Track enquiries from end to end
  • Multi-channel customer support
  • Reduce enquiry handling time
  • Communicate consistently & accurately
  • Built-in performance measurements
  • Increase agent productivity
  • UK-based business and support

Logicalware Reviews

5.0

Out of 5 stars
(3 Reviews)

Excellent!

What do you think?


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Logicalware
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from Archibald consulting

Tuesday, August 2, 2016

Fantastic little customer support tool. Very useful

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from ...

Tuesday, May 21, 2013

Logicalware is a fantastic tool for our CS team. We were having internal issues and needed a system which could provide an easy solution to responding to our customers. The reporting functions ensure that would SLAs are now improving. Great tool, thanks.

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from AB Online

Thursday, April 11, 2013

Excellent product, very happy with the usability features. The ticketing based system (which is hosted) was very simple to understand and although Logicalware does offer a demo, this wasn't needed. I was able to pick up the phone and speak with a member of the team. Very happy I have gone with them.

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This page was last updated 02 August 2016 06:10