ekmPowershop

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ekmPowershop

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2.6

Out of 5 stars
(17 Reviews)

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ekmPowershop Reviews

from Dembski

Monday, November 14, 2016

EKM was good a few years ago and they was only charging you £19.99 VAT a month no matter what is your annual turnover. About a year ago, they increased it by £5 which is coming up to £29.99 INC VAT, it was OK and i was more than happy with that. Now they will charge you £179 a month because you are working hard. This is ridiculous. I'm in the process of leaving them. I'm more than sure there are a lot of alternatives who won't be looking in your pocket. I don't need account manager! And I never asked to move onto the Established Plan. You are saying that your account manager has increased my sales a lot, I don't see how can you increase my sales?! The only one who is increased my sales is the GOOGLE ADWORDS.
£179 a month, can't believe it! ROBBERS!!!

3 of 3 people found this review helpful.

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from retail

Tuesday, August 16, 2016

Been with these guys for sometime and over the past 2 years they have become so so terrible.
Servers always down, emails always bounce back, tech staff are just ex retail people without any background

5 of 5 people found this review helpful.

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from Second Wave Couture

Monday, April 18, 2016

Further to my last review would also like to advise users with the regards to theft from Ekmpowershop.
I purchased a bespoke site for over £1000 it was unusable for much of this time due to the companies shortcomings!
We decided to part ways & they offered help with migration.
This did not happen ... Further more they cut off my site before the agreed date.
This left my web designers attempting to replicate my design & bespoke site with no can do!
The CEO of this company clearly has no morals and will happily steal money.
He also called me & luckily I had witnesses where he was completely vile on the telephone.
There are reviews on line calling him underhand & would totally vouch for this.
I have had threatening phone calls from him witnessed by other people who commented on the unprofessional behaviour.
He does not even have a good platform to back him up ... that is where the problem lays. We were too intelligent & were able to point out all the problems.
Do not sign up to this company ... money taken from a dishonest man with no service or decent platform for your business!

4 of 4 people found this review helpful.

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from Second Wave Couture

Thursday, February 25, 2016

Terrible Platform & Also Customer Service!

I paid money to get a customised site given the fact the company advertise themselves with Ebay integration.
The Ebay integration does not work ... this is by admission of the company.
When asked how long the fix would take (after 3 months of awaiting for this) the company failed and would not give a date for what they called a 'bug'.
I'm sorry but waiting for 3 months is not a 'bug' but a serious flaw in the system.
They were not willing to compensate the monthly fee whilst awaiting the fix ... their response to my email was to ask me to refer to their terms & conditions. Most unhelpful and at this stage were still unwilling to give a timescale for a fix to be put in place.
My website was unusable for months.
Repeated emails with no response or resolution.
I would not recommend EKMpowershop for the product or service received.
I am now looking into an alternative supplier to migrate my system.
The owner of the company did eventually email to agree they could not offer the service required and agreed to assist my migration.
To add further insult to injury is the company then sent recommendations of alternative providers (both not offering Ebay to site integration!)

4 of 5 people found this review helpful.

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from Annie's Closet

Friday, September 4, 2015

I signed up to see what features where available. My father died during this period, (Every other eCommerce site I tried had a FREE trial, so it didn't really register that it wasn't free for 14 days.. All I did was add a logo in this time and was surprised to see £24.99 plus VAT taken from my account. The Customer Service person I spoke to didn't give a crap about the circumstances that lead to me overlooking this, and neither did the woman who phoned me up to "discuss" after deleting my comment on their facebook page .... That says enough about their ethics !!!

4 of 4 people found this review helpful.

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Wednesday, September 17, 2014

I loved EKM power shop and when all is well it is excellent.

But a major security issue which allows people to keep control of your site and even take over even though you may choose to change password has made me think again.

I have had 2 of my sites attacked by seo call centres sites abroad. There is a security vulnerability where you give access temporarily to someone to add meta tags to your site and they do that as promised. but then they do not log out of your site. (this is the loop hole)

After sharing your site any normal person will change their pass word immediately as I need numerous time.

One month later even though you may have changed your password many times over they can still log on your site because they never log out. So by not logging out they can cause damage to your site.

I have had my shop templates changed and then get emails to if I wish to have any template work changes done to my site.

I now have 2 sites with templates destroyed and can do nothing to stop this as they are still logged on to the site.

EKM need to take such security vunerability issues more seriously and not add such things to future list as things to update in future if enough people get hacked.

I have changed passwords many times and they can still access the accounts.

I be happy to change back my reviews to 5 stars if they fix this issue

3 of 3 people found this review helpful.

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Wednesday, July 16, 2014

DO NOT EVEN BOTHER WITH THIS COMPANY......

Since July 3rd we have be unable to list new products along with edit variants.

Their so called support team is useless and have given us NO valid reason as to why then CANNOT deal with these problems...I wouldn't even call them a support team.

Their incompetence has resulted in loss of sales, extra staff hours and more wages have to be paid out....this is NOT ACCEPTABLE.

Before this company makes us bankrupt we'll be pulling the plug on working with this excuse of a company.

So to all those looking at a webhost just don't bother with EKM Powershop....useless!! My own children could run this company better!!!

2 of 2 people found this review helpful.

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Wednesday, January 29, 2014

I'm very impressed with this company-the customer service is very polite and FAST. They phoned me to check everything was OK and then helped me through and had my domain sorted within the hour. They didn't mind helping me step by step and you can also attend webinars and have a phone call booked to help once you sign up. The free trial is great as you can play around and get used to the setting before you start paying. No contract means that I can run a smallish shop and not worry about future costs. The features they offer are second to none and no commission- LOADs of different payments gateways!

2 of 2 people found this review helpful.

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Monday, January 13, 2014

This platform gave me everything I needed to get selling quick! If your looking for a great way to get your products selling then ekmPowershop is what you need!

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from Vigililance

Friday, July 19, 2013

This is amazing. I run a video game company and typically indie games are hard to sell but this really gives a very needed jump start to our business. Thank you for all the help this was a very good product.

0 of 1 people found this review helpful.

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from EzCorp

Monday, July 15, 2013

ekmPowershop is an e-commerce tool for new e-business upstarts. This service gives end-users the tools to create a web-shop online at a cost of only @19.99 per month. This service is contract free, and seems to integrate with Google Search quite nicely. Highly recommend.

0 of 1 people found this review helpful.

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from Junk In Pencil

Monday, April 8, 2013

ekmPowershop offers a platform that's friendly to all, whether you are a startup or a weathered business who has maintained for generations. ekm could be considered a worthwhile service to anyone, thanks in no small part to their easy to use and extremely involved customer service. The advisers maintain a professional demeanor and a courteous manner throughout the entire course of contact. It's easy to encourage any small business owners or business professionals to give ekm a go. It allows them to see for themselves the quality, and once used, the new found necessity of the ekmPowershop service.

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Thursday, March 28, 2013

Very affordable e-commerce solution for a business that is just starting out. I love that ekmPowershop gives you different options on how to set-up your e-commerce site. I give this company my 5-star rating, so check it out !

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Tuesday, February 12, 2013

ekmPowershop is a great e-commerce tool for someone just starting out. It gives you the ability to create a shop on your website and allows all of this for only 19.99/month. This tool is also Google search engine friendly and has helped 30,000 shops make their way to the top of Google search results. The best part is there is no contract.

1 of 2 people found this review helpful.

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Monday, February 11, 2013

Good, cheap platform for the small business and start-up. It's not a game-changer and the customer service leaves a lot to be desired, but it's good to get you on your feet and settled in.

2 of 2 people found this review helpful.

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from N/A

Thursday, June 7, 2012

After several long months waiting for EKM to complete the migration of our website, we've called it a day and have move to a new platform, a quality platform with quality support. We originally had a store that was in the final stages of completion (setting up merchant services etc), but with the 'help' of EKM, we have been left with a site missing images, a spattering of products and no help in sight.

-Sales: told us that there would be no problem with our migration.
-Support: Non existent really. Initially we were told that the migration would take a matter of days as each site was migrated in turn. So after two weeks and no sign of any progress, we started contacting support daily only to be told that a ticket had been raised and a member of the support team was looking in the problem with our migration. We managed to speak with Ian Gibson once, only to also be told that they are working one the issues we had raised. It's been a couple of months now and other than the work we have carried our on the database, categories & theme, there has still been little work done on our site by EKM.

In conclusion, EKM appears to be a platform with good potential. However, with the current inept support staff who don't seem to have a working knowledge of the platform, we believe it is destined for failure....but I'm told that "EKM are looking into this and someone will give me a call back shortly" sounds familiar...

5 of 5 people found this review helpful.

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from The Asthma Shop

Tuesday, November 22, 2011

Their customer service is absolutely atrocious, very hard to get through on the telephone and their advisors are patronising and uninterested. I was out of the country for a month and left my sister in charge of my EKM account, unfortunately I returned to find that after taking payment for my account EKM had locked my account, they took payment AGAIN the following month even though my account had been locked for a FULL MONTH. When I explained this to the EKM customer advisor he said he could not verify that my account had been locked the entire month after then informing me that he could see it had been locked and they hadnt been contacted for it to be unlocked. Problem after problem came through using EKM, their postage and payment options are complicated and problematic for customers.

I cannot begin to express my anger at this service, their advisors need to be sent for training in how to communicate with the general public, the advisor Mr Rothwell who dealt with my call after it had been escalated to a manager was confused and patronising.

EKM may advertise an "easy to use online shop" but for small businesses and start ups stay away! It is overpriced and I would be complimenting them by calling what they do a "service".

6 of 6 people found this review helpful.

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This page was last updated 11 November 2016 10:14
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