Cloud Next Ltd

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Cloud Next Ltd

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3.8

Out of 5 stars
(44 Reviews)

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Cloud Next Ltd
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Cloud Next Ltd Reviews

Monday, August 1, 2016

This company sucks, my site has been down for 3 days since they upgraded their servers to Linux. Which was a bad move seeing as none of their support staff seem to know how to use it. Avoid at all costs.

0 of 1 people found this review helpful.

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from SEBCORP

Monday, July 11, 2016

I have used Cloud Next for the last 3 years. I think what has struck me most was the speed of their support. They always provide a quick resolution to any issues (mostly my fault!) and are always thoughtful in their response (for a technophobe!) I have recommended to friends and would recommend always to others.

4 of 5 people found this review helpful.

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Monday, July 11, 2016

We needed some hosting and a domain name for our new business and after getting a recommendation from a friend we signed up with Cloud Next.

The help we received from the sales team before the signup was excellent, you could actually speak to someone in the UK!

After signup contacting the support team was very easy and the replies were very quick.

4 of 4 people found this review helpful.

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from Recording Systems Ltd

Wednesday, July 6, 2016

Strange to see some of the negative reviews, I have about 20 domains registered and hosted with Cloudnext and I have not had the level of problems that others mention. There have been issues, but Cloudnext always respond quickly, and downtime has been minimal - certainly no worse than other hosts I have used. In fact I have moved almost all sites I have now to Cloudnext as I find them far easier to deal with than others I have used.

4 of 4 people found this review helpful.

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from Rondo Theatre Company

Friday, February 12, 2016

Dont expect your website to be running often. They have frequent downtimes, often for days at a time. This week our site has been down for three days, due to a 'service issue' - no explanation. No sign of the service being fixed. Just no website and no access to it for 3 days. Thy simply aren't up to the job of hosting websites. Dont let the cheap hosting prices tempt you.

1 of 6 people found this review helpful.

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from Foxys Travel Guides

Friday, January 9, 2015

Surprised as some of the recent reviews going on about appalling and such. Have tried several hosting cos over the years and I have been with Cloud Next for around 2 years now and currently have 20 websites with them. Found them really helpful all of the time. Quick response which sometimes is like almost being on a conversation they are so good.
Seems strange to me that the last couple of reviews are so poor since this is not at all the service that I have experienced.
And just to be clear - NO I do not work for or have any relationship with them except for them hosting my websites.

11 of 11 people found this review helpful.

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from Parents in Touch

Tuesday, December 9, 2014

Our website went down sometime before 22.23 on 18 October. We contacted CloudNext then. There was no response from Cloud Next until 08.41 the following morning despite their promised 24/7 support. Through the day, response times were extremely slow and by 17.06 the problem was still not resolved. by 19.30 there was no response from the so-called 24/7 support. Finally, they got in touch 9am the next day.This is appalling and totally unacceptable. Since then, we have made numerous attempts to contact them all of which are completely ignored. To make things worse, they ask review sites to withdraw negative reviews.

0 of 11 people found this review helpful.

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from Miss pandora

Friday, November 28, 2014

I wish I could give less than one star!! Appalling company. I have a website hosted with this so called web hosting company and it's been problems after problems. My website is an online shop that is constantly down, last week the shop was down for 4 days!!! I kid you not. So I have all these adverts put out that I am paying for via pay per click, people click, can't access the website and I pay for the pay per click charges. The website finally comes back online on Tuesday evening and oh we are down again on Friday - this the biggest retail weekend that is Black Friday! So we are fade up and try to transfer to another company who fail to migrate the website because guess what?! Cloud next has suspended the website. All my products, cart and entire website is gone. Talking to their customer support via tickets is like talking to robots.
So here I am, out of pocket on advertising, no working website on the biggest retail weekend of the year and no idea if we will have to start building the website from scratch. I am absolutely livid!!!! I am going around posting this review on anything cloud next and hopefully save a poor from using this dreadful company.

1 of 11 people found this review helpful.

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from MB Consulting

Wednesday, October 22, 2014

CloudNext promise 24/7 support but don't deliver on that promise. In August 2014, we waited 4 hours for a response to a support ticket. In October 2014 we waited 10 hours for the initial response. This was followed by slow response times all day and it took 22 hours to resolve an issue which should have been solved in 2 hours.

2 of 16 people found this review helpful.

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from TV When Away

Tuesday, October 14, 2014

We have been using Cloud Next for 3 years now. We started on their web hosting and then as our site grew we moved to a VPS.

Since then we have added 4 more servers to our account and plan to add more in the future.

We can't be more happy with both the service and support we have received from Cloud Next. They helped us move from our web hosting to a VPS which made things so much easier for us!

We've looked around but their prices are so good and coupled with the support levels and uptime we receive (support tickets answered in minutes!) that we would not contemplate moving!

Would give Cloud Next 6 stars if we could but we'll have to settle for 5!! If you are looking for either web hosting or a server, then we would recommend using Cloud Next.

14 of 15 people found this review helpful.

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from A Cloudnext Client

Monday, September 1, 2014

Appalling. Avoid these cowboys.

I could list the long list of technical issues that I've experienced over the last year or so with Cloudnext hosting team, but I've wasted enough of my life going to and fro to pick apart their vague technical explanations as to why the hosting fails so regularly.

On one occasion, my whole website (which was a live, working shopping cart website) was reset to a default installation page, which the tech support pretty much said was "one of those things" and took no responsibility, even though admitting to one of the UK server hosting environments being restarted around the exact same time.
Strangely it was up and running moments after I sent the email wondering what the hell was going on and bringing it to their attention.

I've never had as much downtime or as many technical issues with any provider, and am moving to another host as soon as possible after the ridiculous treatment and useless "ticket only" support.

Since writing this review, it seems that they have also put up their prices by 30%!! billed automatically. They claim that this is fair, because they put a small mention of it in what looks like fine print on an email 6 months ago, with no other mention of massive price hikes anywhere in any other correspondence.

Having worked in a customer service role, and an IT support role in separate companies with a GOOD reputation for phone support and customer service, I find it even more insulting that they basically knocked back any responsibility and said I was emailed about it so I had plenty of warning. After trying to get my claim escalated past a customer service person, I was told to send in a letter.

Appalling customer service, and left a very unpleasant taste in my mouth having to deal with such a low calibre of company.

AVOID LIKE THE PLAGUE

3 of 18 people found this review helpful.

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from Stondon Parish Council

Friday, November 1, 2013

Have a great service from Cloudnext. Got us up and running very quickly.

15 of 16 people found this review helpful.

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Friday, June 7, 2013

Been with Cloud Next for 5 months now and am very happy with the service level. After shopping around for months and having tried a few other companies I'm glad I ended up with Cloud Next. Their system is a breeze to navigate and if you get stuck customer services is just a click away. They go above and beyond to help sort out any niggles you may have.

14 of 15 people found this review helpful.

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from Oxford Central Chiropractic Clinic

Monday, January 21, 2013

Of all the hosting companies I have experience of (and there's been quite a few), this one is by far the best. Very reliable, a comprehensive account control panel and when I have needed support it has always been super fast and very helpful. No need to look anywhere else.

17 of 18 people found this review helpful.

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from pulse8 Graphic Design Ltd

Thursday, January 17, 2013

Fantastic company to host your websites with. Super fast support and 100% satisfaction, they never fail to impress me with their technical knowledge.

15 of 16 people found this review helpful.

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Wednesday, January 16, 2013

Cant fault them! Always very helpful! Nothing is too much trouble!

12 of 13 people found this review helpful.

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from CMSZen

Wednesday, January 16, 2013

I use a reseller account that requires a range of services for CMS website hosting. I have tried others and found I wanted more. Cloud Next gives me all I need to ensure a reliable service and up time for clients websites. Account Control Panel is easy to use with minimum effort to manage. Up to date with plenty of options available in the hosting control panels. Peace of mind is worth having when creating and supporting website services. Contactable by phone and e-mail as well as support tickets. I get a prompt response and cannot fault the 24/7/365 service, happy to recommend.

11 of 11 people found this review helpful.

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from None

Wednesday, January 16, 2013

I use this company to host my weather station web-site. It was extremely easy to set up my website and the results were very good. When my computer crashed I had real problems getting my site up and running again. This is where Cloud Next really come into their own. The support and help I received was brilliant and you get a reply within minutes. I would recommend this company to anyone who wants to run a trouble free website.

9 of 9 people found this review helpful.

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Tuesday, January 15, 2013

Excellent and well-priced service, and excellent tech support too. I would recommend them to everyone.

11 of 11 people found this review helpful.

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from Saturn Solutions Ltd

Tuesday, January 15, 2013

Extremely good and fast technical support. They seem happy to help, even with the most mundane problems.

10 of 10 people found this review helpful.

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Thursday, November 29, 2012

I cant fault Cloud Next they've always been spot on with me. Although my site isn't business critical I've never had any downtime problems and the customer service has been friendly and helpful.

14 of 14 people found this review helpful.

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Wednesday, October 31, 2012

What a great company! So nice to see that in an industry that can be very difficult in terms of customer support there's still a company that cares about what they do. 100% uptime, super fast support replies and I'm saving about £200 per year compared to my last host on their fantastic reseller package! Highly recommended.

11 of 11 people found this review helpful.

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Monday, October 29, 2012

I signed up for a reseller package with Cloud next at the start of the year. At first I was a bit worried as the price was so low and it is important to me that my domains and websites are not going to disappear overnight. I voiced these misgivings to Cloud Next who assured me that they were no fly-by-night company and were here to stay. They also gave me a 30 day free trial instead of the usual 7 days. I have to say that 10 months on I am very impressed with the service and the support which, in my opinion, has been very good indeed. Replies to support tickets are very quick and usually to the point. All my queries have been answered satisfactorily thus far. Cloud Next uses the Heart Internet infrastructure which seems very robust and, as a reseller, the white label control panels and webmail are excellent for my needs. The only issue I have found is that transferring existing sites from other Heart Internet resellers is a little more tricky than normal but this is a small issue. I am surprised that there are some one star reviews here advising people not to use this company. In my experience the uptime thus far is well within the 99% promise and I have seen no evidence of the poor service or "rip-off" accusations levelled by some reviewers. Time will tell but I for one am very happy with Cloud Next who provide a great value service which so far has delivered on all levels.

12 of 13 people found this review helpful.

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from Kitchen on Wheels

Tuesday, October 23, 2012

Great customer service, responses usually within 1 or 2 hours. Helped transfer domain from overpriced and unhelpful previous provider - I had been with them 10 years and already cannot believe the difference.

10 of 11 people found this review helpful.

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from Madina Design

Tuesday, September 25, 2012

Great customer service, I was advised on how to transfer my domains from an existing but overpriced hosting provider. This is an initial review and I hope they can continue to deliver.

8 of 8 people found this review helpful.

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from Hampshire Garden Machinery

Monday, September 17, 2012

I was a little worried when I first bought hosting from Cloud Next because the price was so good. I have now been with them for 3 months and have nothing but praise for them. Support has been absolutely first class. All of my questions and problems have been answered and resolved within 30 minutes. I have not noticed any downtime at all yet, and server speed seems pretty good too. The control panel is easy to use and I can't think of anything that I have been disappointed with. I would be happy to recommend them to anyone.

11 of 11 people found this review helpful.

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from Defacto software

Monday, September 3, 2012

My wife an I used Cloud Next for about 4 months Don't use Cloud Next, as our sites go offline for long periods of time without adding any system status - so you never know what's happening. 99% uptime on their site is a lie. My wife asked for a refund and they said no refunds, no customer ethics.

3 of 14 people found this review helpful.

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Friday, August 31, 2012

I also think Cloud Next is a suspicious company. I've had a VPS with them for over a year - it just isn't reliable enough for my needs. Their customer support is very quick indeed, but they never say anything that is actually useful. They just try to delegate the question, give a half answer, just enough so they can say "we responded" but whether or not its useful is another question!

Their hosting is very low quality, sometimes the disks can't be accessed (or at very slow speeds, so I assume the VPS are overloaded), other times it just crashes and it says in the control panel that the status of the server is "Unknown" and a reboot doesn't get it back online.

So overall try to avoid using cloud next. I have used probably over 10 hosting companies in my lifetime and I have worked as a database engineer my entire life, comparing from what I've seen I would avoid cloud next.

I hope this review is of use to anyone reading it.

3 of 14 people found this review helpful.

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from Pixed Web Design

Thursday, August 30, 2012

Myself and my partner have had a VPS from Cloud Next for a while now. First I started having issues with the server, they told me the KVM host had crashed so I lost my VPS for a while.

Their support is very fast, but it feels like you're talking to robots. They try to give one word answers, they obviously use templates for the support answers and it doesn't feel like you're talking to a human being.

All in all, if you're looking for a VPS that is reliable then I would look elsewhere - far too many outages from Cloud Next. I have been in the hosting industry for over 20 years, I know there are better providers out there.

0 of 10 people found this review helpful.

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from taxichat.co.uk

Wednesday, August 29, 2012

I've been creating websites and hosting them with different hosting companies over the years. Cloudnext is by far the best hosting company. Everything you need to host an efficient website is available in the control panel. After sales is tremendous. Help files are easily accessible and comprehensive. My hosting experience with cloudnext is completely different from the negative reviews below. I can only guess that the customers with negative comments had issues without cloud hosting packages eg: their own website build and uploading. A great feature within the hosting package is the ability to delete your hosting and re-setup the package yourself. Fantastic for novices that make errors or delete something they shouldn't.

One thing I cannot comment on is renewal. This is my first year with cloudnext. Every company I've hosted with in the past, have a cheap introduction package and wallop you with a massive increase in the second year- they feel they got you trapped. Hopefully, cloud won't do the same. So, Up until now: best hosting company I have ever dealt with in over 12 years!

9 of 9 people found this review helpful.

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Wednesday, August 8, 2012

I decide to bite the bullet and look for a host that would support Joomla. After extensive research I came across Cloudnext and decided on a 7 day trial. After less than 1 day I was ready to transfer all my sites over (20). The support is first class and often the support tickets are answered within a few minutes, and always with a solution. The one click installs are something I hadn't come across before so I was excited by how quick and easy it was. The hosting control panel blew me away with the amount of things I was now able to do, it's all so easy. I wish I had found Cloudnext years ago as I have been to hell and back with my previous host. I can't praise Cloudnext highly enough for their amazing operation. For those of you reading this review, don't give it a second thought, just do it, you will not be dissapointed. (I have never posted a review about a service or product before!!!)

9 of 9 people found this review helpful.

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Tuesday, August 7, 2012

We use both the web hosting Cloud Next offer as well as a VPS. The hosting for our website was easy to configure and setup and was available for us to use instantly. Whenever we have a question we contact their support team and the longest we had to wait for a reply was 30 minutes (the quickest being 2 minutes!). The responses were also brilliant and provided us with all the information we required. We use their VPS for our core product and again this was setup instantly granting us full root access. The VPS was quick and we're definitely looking to add more! Would 100% recommend to Cloud Next and look forward to continuing to use them in the future. Great service, great products and excellent value for money!

13 of 13 people found this review helpful.

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from grafikhaus.co.uk

Friday, July 27, 2012

An utter rip off company! Do not use!

2 of 13 people found this review helpful.

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Friday, June 8, 2012

Our site was closed but only after we found that a member of cloud next had logged in to our site as one of our admin just before we were shut down. I don't know about you but that really makes me wonder about a company!!!

1 of 12 people found this review helpful.

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from Kymeweb

Wednesday, February 29, 2012

As a newcomer to web sites, hosting etc., I had to feel my way at first. Customer support was excellent in helping me to get up and running.

8 of 8 people found this review helpful.

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from Rawrsome

Friday, February 17, 2012

I have been with cloudnext for about a year now, deciding to bite the bullet and order my own VPS.

Firstly cloudnext had my server up and running within miniutes and after a few tweaks (myself learning how to setup a vps ect) its been very stable and brilliant from there on in. They have provided outstanding support and brilliant customer service. Whenever you want an upgrade, its always there promptly. Whenever you need support, its always there within a matter of minutes sometimes. Always friendly however stupid my question might be.

I'd advise cloudnext to anyone looking for a cheap but dependable VPS system.

8 of 8 people found this review helpful.

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Monday, February 13, 2012

Very happy, good support, good price and good features. Highly recommended.

9 of 9 people found this review helpful.

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from Euphoric Seach

Monday, February 6, 2012

Do not use Cloud Next! Websites going offline for long periods, and support team don't do anything other than copy and paste information from their support database.

My sites have and databases removed by Cloud Next so they no longer function.

Very unreliable.

1 of 10 people found this review helpful.

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from Stondon Parish Council

Tuesday, January 31, 2012

Getting a .gov.uk is not easy. Few companies offer it, after I contacted Cloud Next they provided the paperwork. They processed this and we had the domain in no time. Got the CMS links up and running it has been plain sailing since.

8 of 8 people found this review helpful.

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Tuesday, January 31, 2012

I wanted a game server to run minecraft on so was looking to a local company to host my server. After finding Cloud Next I was happy to find the server was really fast and support really helpful when I needed them.

I would recommend their servers completely!

8 of 8 people found this review helpful.

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from joomlabuilder.co.uk

Monday, January 30, 2012

I don't know how the first reviewer came to their conclusions! CloudNext customer service is second to none.

I've been using them for 6 months on their advanced reseller hosting, the speed of my 8 sites is outstanding, their control panel is easy to understand and use, their controls for adding sub-domains etc are simple.

I've used their ticket support system lots of times, just to get advice, ask how certain features worked and every time I've had a quick, detailed personal response.

Highly recommended!

7 of 8 people found this review helpful.

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from Andy Dixon Ltd.

Monday, January 30, 2012

I'm a developer, and a linux nut. If anyone can destroy a linux box, I can, and I have (accidently). Cloudnext have been fantastic from the get-go. Their support is brilliant, staff are friendly, and their prices are fantastic.

I have used VPS services from many companies, but nobody has been able to provide such a fast and reliable service!

8 of 8 people found this review helpful.

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from Personal Website

Monday, January 30, 2012

Having used Cloud Next for four months, the web hosting packages they offer are extremely low priced but do not scrimp on the features included. Having signed up, I was instantly able to get my WordPress site online. I have had to contact their customer support once (issue with a URL not working) - and they replied quickly and resolved the issue. I have nothing but praise for them and have happily recommend them to other friends looking for web hosting! Thanks

8 of 8 people found this review helpful.

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Wednesday, December 7, 2011

CloudNext is a suspicious company having extremely low quality servers, support. Their engineers cannot solve any problems. Support is telling you lies and want you to pay more when reporting serious server problems. The company is completely unreliable and lame. I tried their top VPS but it was a nightmare! Low quality, suspicious company.

2 of 11 people found this review helpful.

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This page was last updated 31 July 2016 19:12
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