What is Clixifix?
Housebuilders, Housing Associations, Principal Contractors and Subcontractors struggling with your Customer Care approach, here's the solution. clixifix® defect and repair resolution software will deliver lower costs and higher customer satisfaction.
clixifix® was designed to take the headache out of Customer Care by putting all of your reported issues in a single place, enabling you, your team, your clients and your sub-contractors to manage them together from one secure shared application.
Customers are the only reason that your construction business exists. Handling customer care complaints is something that many housebuilders and contractors struggle with; however it costs much more time, money and effort to gain new customers than it does to retain existing ones.
Being born out of a construction company ourselves back in 2012, we know what the key issues facing customer care teams are, and we believe that we solve these issues and much more. Many of our clients were previously using outdated on-premise systems or Excel spreadsheets to report aftercare issues, and were having problems keeping track of the progress of issues once sent off to the relevant contractor. We’ve helped them save time on unnecessary admin and sifting through email trails for updates. Through our newly-enhanced Residents’ Portal we’ve also helped many teams improve their relationship with their homeowners, thereby increasing customer satisfaction.
We're different from most other solutions on the market as we offer a truly collaborative approach to aftercare. We're not license-based, meaning you can invite unlimited users from your organisation, in addition to inviting your clients and contractors to get involved via the way of 'freemium' portals. With everyone able to work from the same real-time data (what we like to call 'one version of the truth'), issues can be resolved more quickly.
We’ve helped countless clients make the move away from email and Excel based processes, to our web-based platform. Time usually spent sifting through email trails for information about a property, or updates on a reported issue. Rather than fire-fighting issues, customer care teams can be proactive, and use our powerful reporting suite to identify trends in defects or team member/contractor performance. This shift enables greater efficiency and creates a more positive relationship with residents and clients.
If you're looking to enhance and streamline your own aftercare operations, get in touch with us today at www.clixifix.com.